Delete your Sthira account

Sthira is made by Kogos LLC. You can delete your account and everything in it at any time. It takes a minute, and it can't be undone.

In the app or on the website

1. Open the Sthira app, or sign in at sthirahealth.org.
2. Go to Settings and scroll to Your data.
3. Tap Delete account, type “delete” and confirm.

Your account and data are deleted straight away and you are signed out.

If you can't sign in

Please email hello@sthirahealth.org from the email address on your account and say “Delete my account”. We check that the request is yours, delete the account within 30 days (usually within 2 business days) and email you when it's done. Forgot your password? Use Reset password instead and delete it yourself.

Subscriptions

• Pro bought on our website is cancelled when you delete your account, so you aren't charged again.
• Pro bought in the iPhone or Android app is billed by Apple or Google, and only you can cancel it. Cancel it first in Apple subscriptions or Google Play subscriptions, or you'll keep being charged.

What is deleted

• Your account: name, email, password and sign-ins.
• Your profile: height, weight, birth year, goals and targets.
• Everything you logged: doses, medicines, meals, protein, water, symptoms, weight, check-ins and appointments.
• Your coverage plan, letters and deadline reminders, coach messages, meal plans and reports.
• Coach sharing, calendar feeds and report links, which stop working at once.
• Your waitlist entry, if you joined one.

We remove it from our database at once, and from our backups within 30 days.

What we keep, and for how long

• Payment records, as long as tax law requires (usually 7 years). They hold no health information.
• Messages you sent us, up to 2 years, unless you ask us to delete them sooner.
• Ratings and comments you left, with your name and account removed.
• Security logs, up to 1 year.

Delete some data and keep your account

You can delete any dose, meal, symptom or check-in in the app, stop coach sharing and turn off calendar feeds and report links in Settings. To delete anything else, email hello@sthirahealth.org. Our Privacy Policy has the details.